Privacy Policy

  1. Geraldton Property Team (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, store, use and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, submitting an enquiry, or engaging our services, you agree to the terms of this Privacy Policy.

 

  1. What Personal Information We Collect

We may collect the following types of personal information:

2.1 Contact Information

  • Name
  • Phone number
  • Email address
  • Residential address

2.2 Property & Tenancy Information

  • Property ownership details
  • Rental history
  • Application details (including references)
  • Property preferences
  • Maintenance requests

2.3 Identification Information

  • Driver’s licence details
  • Passport or other ID (where required for tenancy checks or agency compliance)

2.4 Financial Information (where relevant)

  • Rental payment information
  • Bank details for rent disbursements
  • Employment or income confirmation for tenancy applications

 

 

 

2.5 Website & Digital Information

  • IP address
  • Browser type
  • Cookies and usage analytics
  • Any information submitted through website forms

 

  1. How We Collect Personal Information

We collect personal information through:

  • Website forms and enquiries
  • Tenancy applications
  • Property appraisal requests
  • Phone calls, emails and SMS
  • Social media interactions
  • In-person meetings
  • Third-party platforms (e.g., realestate.com.au, PropertyMe, or inspection tools)

We may also receive personal information from:

  • Property owners/landlords
  • Tenants and applicants
  • Employment referees
  • Utility providers
  • Publicly available sources

 

  1. Why We Collect Personal Information

We collect and use personal information for purposes including:

4.1 Service Delivery

  • Managing rental properties
  • Conducting tenancy checks
  • Completing property appraisals
  • Providing sales, marketing and agency services

 

 

 

4.2 Communication

  • Responding to enquiries
  • Sending updates or important notices
  • Arranging inspections or maintenance

4.3 Legal & Compliance

  • Verifying identity
  • Meeting obligations under WA tenancy laws
  • Fulfilling REBA, DMIRS and trust accounting requirements

4.4 Website Functionality

  • Improving website performance
  • Analytics and user experience improvements
  • Security and fraud prevention

We will not use your information for any purpose without your consent unless authorised by law.

 

  1. Disclosure of Personal Information

We may share your personal information with:

  • Property owners/landlords
  • Trades and contractors for maintenance
  • Property management platforms
  • Marketing providers (e.g., digital agencies)
  • External service providers (IT, cloud storage, email systems)
  • Tenancy databases (e.g., TICA, Equifax – where lawful)
  • Professional advisors (lawyers, accountants, insurers)
  • Government authorities where required by law

We do not sell your personal information.

 

 

 

  1. Storage & Security

We take reasonable steps to protect personal information from:

  • Misuse
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

Information may be stored electronically via secure cloud-based platforms subject to Australian privacy standards.

 

  1. Access & Correction

You may request access to your personal information or request corrections by contacting us. We may require verification of identity and may refuse access where permitted by law.

 

  1. Direct Marketing

We may send you marketing emails or SMS about our services.
You can opt out at any time by clicking “unsubscribe” or contacting us.

 

  1. Cookies & Website Tracking

Our website may use:

  • Cookies
  • Tracking pixels
  • Analytics tools (e.g., Google Analytics)

This helps us understand website usage and improve user experience. You can disable cookies via your browser settings.

 

  1. Overseas Disclosure

Some third-party providers (e.g., cloud hosting or analytics) may store data overseas. Where this occurs, we take reasonable steps to ensure compliance with Australian privacy obligations.

 

 

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time.

 

  1. Contact Us

For privacy questions or requests, please contact:

Geraldton Property Team